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January 17, 2006

Comments

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Let me tell you Indian slumdogs and begagrs one thing sure your enjoying the benefits of the currency difference and substandard living conditions which allow you to apply for 9000 jobs with a million resume's but the day is not far off when these corporate parasites will find the next victim ..by that time we American workers would have moved on to better things than to depend on these parasites but what's the beggar in India going to do ? ha go back to begging I guess Fredman's a very Intl jew

Bego

I'll never again buy products from coieanmps such as DELL or SHARK vacummes because they try to sound all American , but they send call center and tech jobs to India while Americans go without. Why? Latest tech breakthroughs? They have advanced anything? NO, it's because these UN-American coieanmps realize that these people will work for a tenth of the pay and a bowl of curried puppy or whatever the hell it is that they eat. THAT is the reason and nothing else.

Jyoti

Basically . . . use Leftist/Socialist policy. Here's a few ideas: ienrcase taxes for corporations that outsource, nationalize ones that already have outsourced, make it illegal to outsource jobs. Similar ideas that come from the same lines of thought.It is very hard to do this however with all of these Republicans and Libertarians trying to make the market completely free, which would basically destroy everything the workers have strived for over the last century.

Milan

Quit raising the miumnim wage, cut taxes, cut regulations. The miumnim wage runs these entry level jobs to other countries. Why pay someone here $8 an hour when someone in India will do it for less. Cutting taxes gives the companies more operating capital to invest in paying employees providing buildings to work in etc. Cutting regulations also makes it cheaper for the company to make a profit, many of the regulations cause the company to spend money meeting the regulations that could be better spent elsewhere in the company. For example, and this is not a good one but it will do, I live in Southern Illinois and my boss is required by law to provide workman's compensation insurance on everyone he hires. Not saying that is a bad thing, but it costs him $19 dollars for every $100 he pays in payroll. So if he pays me $500 dollars a week it costs him almost $600 dollars to have me work that week. That is just an example of how regulations costs companies money.

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Sup All I am New, Iv been looking around this board for a few days as a guest. I found it useful and it has helped me allot. I hope to stick around for abit and give something back.

Many Thanks.

KPO

Some of these nations are bog contributors to the increase of carbon footprint on Earth. They should really do their part on the fight against global warming.

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Fusion BPO Services is your outsourcing partner .Through years of experience we have understood our client’s needs to maintain or improve quality standards while reducing costs. We treat each project as if our business reputation depends on it. We are experts and hire skilled agents to ensure success in each of the countries we operate in. Give us the opportunity to share our experience and knowledge with you- See the Fusion BPO difference in action!

During his professional career, Mark Kaganov has published several books and technical papers in the areas of research of plastic materials, the economics of manufacturing, the technology of ion-selective electrodes, QMS, EMS and Internet business. He has also authored five international patents. The first book, “ISO 9001 - A Practical Guide to the Development and Implementation of a Quality Manual,” was translated into Russian. Shortly after Standards and Quality Press released the book in Moscow in 1999, it became an instant success.

Lawwave LPO

Dear Lawyer Friends,

I am a law graduate from Delhi and I recently completed Lawwave’s LPO and Corporate Training Program that was held at ILI, Delhi. I am now placed with a renowned LPO firm in Delhi.

I found some really cool features recently introduced by Lawwave with respect to the training program, that I would like to share with you -

 Check out the YouTube link http://in.youtube.com/watch?v=0N8KsWTy_Xo to watch a live video of the training program conducted at Chennai, India and get a glimpse of Lawwave’s US trainer, trainees and the classroom environment at Lawwave Training Center!

 Lawwave is coming up with an Online Recruitment Portal where -

 Lawwave trainees who are looking for great employment opportunities can post their profiles

 Employers who are looking to hire trained and skilled candidates in the legal industry will get a good visibility of the trainees’ profiles

Check out the recruitment portal link http://www.lawwave.com/recruitment/index.php for further details

 Visit the URL http://lawwave.com/lpotraining_program.htm, contact the Lawwave Training Coordinator for further details about the training program

 Candidates who want to join the LPO training program and who are interested in attending the live counseling session can send a WORD copy of their resume to [email protected] and one of the Lawwave coordinators will respond shortly.



Lawwave LPO

Dear Lawyer Friends,

I am a law graduate from Delhi and I recently completed Lawwave’s LPO and Corporate Training Program that was held at ILI, Delhi. I am now placed with a renowned LPO firm in Delhi.

I found some really cool features recently introduced by Lawwave with respect to the training program, that I would like to share with you -

 Check out the YouTube link http://in.youtube.com/watch?v=0N8KsWTy_Xo to watch a live video of the training program conducted at Chennai, India and get a glimpse of Lawwave’s US trainer, trainees and the classroom environment at Lawwave Training Center!

 Lawwave is coming up with an Online Recruitment Portal where -

 Lawwave trainees who are looking for great employment opportunities can post their profiles

 Employers who are looking to hire trained and skilled candidates in the legal industry will get a good visibility of the trainees’ profiles

Check out the recruitment portal link http://www.lawwave.com/recruitment/index.php for further details

 Visit the URL http://lawwave.com/lpotraining_program.htm, contact the Lawwave Training Coordinator for further details about the training program

 Candidates who want to join the LPO training program and who are interested in attending the live counseling session can send a WORD copy of their resume to [email protected] and one of the Lawwave coordinators will respond shortly.



Legal process outsourcing-FAQs

Question 1. What are the options available with a company for sourcing the services?

Answer. A company may have the following options available:


Domestic in house sourcing
Example:
Company provides its services domestically
without any outside contracts
Offshore in-house sourcing
Example:
Company uses services supplied by its own foreign based affiliates (subsidiary)
Domestic outsourcing
Example:
Company uses services supplied by another domestically based company
Offshore outsourcing
Example:
Company uses services supplied by an unaffiliated foreign based company

Question2. What is the difference between BPO and KPO?

Answer. The terms can be explained as follow:

BPO

Transaction Intensive Service

Clients expertise and service provider merely provides delivery. Example:
• Customer Contact Services
• Transaction Services
• HR Data Processing
• Medical Transcription

KPO

Knowledge Intensive Service

Clients expect company to be the domain expert. Example:
• Insurance Underwriting, Risk assessment, and Equity Research
• Intellectual Property Research
• Financial Analysis
• Legal-Business and Market Research

Question3. What is India’s positioning vis a vis contemporary countries in the world pertinent to the BPO outsourcing?

Answer. India’s positioning in BPO outsourcing is as specified below:

PHILLIPINES : (Capitalizing on a strong telecom service base)

JAMAICA : (Answering the call or low cost call centres)

CHINA : (Asian language skills and large labour pool)

MEXICO : (Technical labour base for Latin America)

INDIA : (Best mix of breadth and depth of labour with strong English Language skills and 24X7 support)

Question4. What exactly KPO is all about?

Answer. According to Harvard Business Review:

KPO is another flavor of BPO where the work involved calls for some measure of expertise on the part of the company. It provides value to the client through domain expertise than process expertise.”

Question5. What are the broad areas covered in the KPO industry?

Answer. The following table elaborates the areas covered in KPO industry:

Technology Research • IT Services
• Application development and maintenance
• Security Internet & E- commerce
Business Research • Economics Research
• Company and Industry Research
• Documentation & Library Services
Investment Research • Corporate Finance
• Financial Modeling and Analysis
• Investment Banking Support
Market Research • Data Acquisition and Data Entry
• Data Processing
• Presentations
Analytic Services • Data Warehousing
• Data Preparation, ETL services
• MIS & Reporting
• Business Intelligence
• Statistical and econometric Modeling
• Optimization modeling and OR solutions
Information Management • Database Creation
• Quantitative/Financial Statement Analysis
• Data/Information Synthesis
Intellectual Property Research
• Patent Drafting and Filing, Patentability Assessment
• Overlap Analysis, Competitor IP Landscaping
• IP Portfolio Management, IP Licensing & Commercialization
Sourcing Management • Spend Data Analysis & Supplier intelligence
• Low cost country sourcing
• Advisory Services
Legal Research
• Legal, Para-Legal Content and Services
• Drafting, Review of Documents and Contracts
• Legal Research (Case History)

Question6. Where the business of legal process outsourcing emanate from?

Answer. The legal process emanates from the following entities:

• Several MNCs (in-house legal departments)

• Legal research firms

• International law firms

• Legal publishing companies

• Solo attorneys

• Attorneys at law

Question7. What are key compelling reasons for outsourcing by the law firms based in UK & US?

Answer. The following are the compelling reasons for outsourcing:

• To adapt themselves to meet changing opportunities
• To focus on broader business issues
• Cost effectiveness
• Increased external focus of the employees
• Access to world-class talent
• 24/7 working

Question8. What about the Market Size and Growth prospects?

Answer. The following table illustrates the market size:

Global spending on legal services is estimated to be at least over US$ 250 billion, with the US accounting for more than two-thirds of the market.

Market Size for Legal Services in 2003

Country Amount (US $ Billion) Growth over the previous year (%)

Australia 6.9 11.6

China
1.6
7.0
France 18.4
14.0
Japan 1.09
8.0
South Korea
1.61 -3.3

UK
34.2 3.6

USA
166.8 5.6


Question9. What is the break-up of total spending by the top US based law firms?

Answer. The following table shows the annual spending break up:

Category Annual spend (US$ billion) Share of total spend (%)

Office operations
6.2
31.1
Litigation support
4.9 24.6

Word processing and secretarial 2.9 14.6

Information systems
2.5 12.6
Marketing
0.85 4.3
Legal research
0.62 3.1

Finance and accounting
0.50
2.5
Library 0.50
2.5
Legal recruiting
0.35 1.8
Human resources
0.20 1.0

Patent & trademark prosecution 0.40 2.0
Total
19.92 100


According to Forrester Inc., though there is little hard data available to quantify the legal offshoring segment of the Indian BPO industry, it is estimated that only about 2-3% (US$ 60-80 million) of the potential market has been tapped so far. Reports indicate that billing by Indian lawyers to US firms for in-house work alone ranged from US$5 million to US$15 million in 2004. The total employee base engaged in providing legal BPO services from India (captive+pure-play third party) is estimated to be at least 600-700 employees.


SOURCE: Evalueserve
Question10. What are the major legal areas which U.S. law firm covers?

Answer. This chart shows the major areas:

• Banking laws
• Bankruptcy: business
• Bankruptcy: consumer
• General Corporate laws
• Commercial laws
• Civil rights and liberties
• Criminal defense
• IPR laws
• International Business laws
• Securities/financing laws
• Tax laws

Question11. What about the General Legal Market Trends specific to operations of law firms in US?

Answer. Despite the encouraging prediction regarding outsourcing, legal practices are subject to a number of external forces affecting all law firms, including the following:

• Changing Economics.
There are restraints on revenues driven by client fee resistance.
• Overheads are escalating, driven by support staff employment costs, IT expenditures, marketing costs, professional liability and health insurance premiums.
• Marketplace Maturation. There are shifts from the sellers’ market of the past to a buyers’ market in which clients increasingly determine pricing, staffing and strategy.
• Firms are earning Brand name recognition. The benefit of brand recognition is a 10% to 20% premium in fees and billing rates.
• Marketing Expenditures are increasing, now approaching and even exceeding two percent of revenues in some firms.
• Geographic Expansion. In order to access new markets and clients, law firms increasingly are expanding geographically. This is true for diversified, full-service firms. Local firms are becoming regional, regional becoming national, national becoming international, international going global.
• Offshore Outsourcing. Offshore outsourcing of patent prosecution is increasing. Patent applications and litigation support are the two areas of focus for offshore legal outsourcing to India, New Zealand, South Africa and other English-speaking, low-labor cost locations around the world.

Question12. What is the business expected to come in India pertaining to legal outsourcing?

Answer. The Current addressable potential (demand) in US:

By 2015 it is expected to be $3 bn

And Indian share to be – 60%

Market tapped so far by existing LPO service providers till date – 3%


Question13. Why India is in the lead in the legal outsourcing industry?

Answer. The following advantages make India leader in the legal process outsourcing industry:

Demonstrated advantages:

• Vast resource of talented English speaking lawyers

• Pay rate between 10 to 15% of that of US lawyers

• Helping US law firms operate 24x7

• Friendly Govt. policies for IT and ITES exports

Country specific advantages:

• India, like the US, is a common-law jurisdiction rooted in the British legal tradition
• Appellate and Supreme Court proceedings in India takes place exclusively in English
• Indian legal opinions are written exclusively in English

Question14. What type of government support is available for the LPO players in India?

Answer. Government has provided various tax sops which are as follows:

100%Income tax exemption for export of services:

According to CBDT, the exemption would embrace the following (few) services:


• Back-office Operations
• Content Development or Animation
• Engineering & Design services
• Human Resource Services
• Insurance Claim Processing
• Legal Databases
Other support
• Duty-free imports of capital goods (under the Export Promotion of Capital Goods scheme)

• Foreign Direct Investment (FDI) for 100 percent of the equity in BPO companies

• Promotions of STPs which provide ready-to-.plug IT and telecom infrastructure

• National Venture Fund for the Software and IT Industry with a corpus of Rs. 100 crore

Question15. Which are the key players leading the India Legal BPO industry?

Answer. The major players are:

Company
Personnel
Most popular outsourcing requests

Acclivant Outsourcing (www.acclivant.com)
5 lawyers in Delhi
Legal research and Business Surveys for law firms

Intellevate
72 employees in Bangalore and Delhi Patent proofreading, prior arts searches, and paralegal functions.

Lawwave.com 8 lawyers working on an as-needed basis in Chennai Document review and legal research

Lexadigm Solutions 6 lawyers in Gurgaon
Research memos, briefs, and survey of state laws.
OfficeTiger 5 lawyers in Chennai
Word processing and legal research

Quislex 11 lawyers in Hyderabad
Research and document review

Question16. What are the primary services in the LPO business?

Answer. The following table illustrates the primary services in LPO business:

Quantitative/low-skilled tasks
Qualitative/skill-intensive tasks

• Document management
• Database creation and maintenance
• Legal transcription
• Due diligence reports
• Fifty-state surveys
• Patent and trademark work
• Review of transactional and litigation documents
• Drafting contracts, research memoranda
• Pleadings and briefs

Question17. What are the industries / spheres of businesses which can be covered in the LPO business?

Answer. The industries which can be covered are:


Question18. What is the supply source of legal outsourcing services from India?

Answer. The followings are the supply source of legal outsourcing services from India:

• Pilot offices of publishers

• Offshore centric service providers

• Units of large multinational law firms

• In-house legal departments

Question19. What are the billing charges?

Answer. The billing charges are as follows:
Area Amount (USD per hour)
Telemarketing 5-12
Transaction Processing 10-14
Tech Support (inbound) 11-12
Printing Support Services 15-25
Basic Back Office 15-25
F&A 15-35
Document Management Services 30-50
Research & Analysis 40-90
Patent Drafting & Legal Research
150


Question20. What types of services are covered in the legal research and information area?

Answer. The services covered are:

• Draft research memoranda, law surveys and comparisons of the laws of various jurisdictions with respect to U.S. federal and state case laws, statutory laws and regulations
• Collection, organizing, reviewing data and preparation of the due diligence reports pursuant to a due diligence investigation, including M&A due diligence and due diligence related to SEC filings and financings
• Review documents for transactions and litigation and preparing appropriate reports
• Preparation of legal opinions for all practice areas
• Preparation of briefs and facts at all levels of courts

Question21. What about patent oriented services?

Answer. Following are the patent oriented services:

• Patent Portfolio Analysis
• End-To-End Patent Application Drafting and Filing
• Patent Mining and Administration
• Competitor Analysis
• Patentability Assessment
• Licensing Support
• IP Monitoring
• Patent Claims Mapping
• Patent and Technology Landscaping

Question22. What is the LPO business process in brief?

Answer. The step represents the LPO working process in brief:

1. Scanning & uploading the document onto a secure intranet site
• Access the assigned documents
• Identify responsive and privileged documents
• Performing the assignment


2. When complete, upload the findings back onto the intranet


Question23. What is the data extraction service in the LPO business?

Answer. The data extraction service is:


1. Searching the web portals and abstracting the data

2. Quality control measurements for better output

3. CONFIRMATION

4. Providing him with the best data in the required format

5. Whether it meets your requirements

Question24. What are the necessary requirements to target a U.K. based clients?

Answer. The vendors based in India must imperatively get well-versed with the lexis-nexis software workings (to target a UK based client) encompassing the following vital aspects:

Legislation
• UK Act Summaries
• UK Bill Summaries
• UK Parliament Acts
• UK Parliament Statutory Instruments
All England & Case Search
• All England Annual Review
• All England European Cases
• All England Law Reports
• All England Reporter
• Case Search
Companies & Commercial Law
• Buckley on the Companies Act
• Bulletins Index
• Companies House Forms
• Corporate Law Update
• General Case Digests
Financial Regulations
• Butterworths Banking Law Handbook
• Butterworths Company Law Handbook
• EU Materials
• UK Legal News Analysis
• UK Legal Newspaper Index

Intellectual Property & Information Technology
• Domain Name Decisions with Case Comment
• General Case Digests
• Intellectual Property & Technology Cases
• IP Decisions
• IP Newsletter
Tax Reference
• Simon’s Direct Tax Service
• Simon’s Tax Cases
• Simon’s Tax Intelligence
• Simon’s Tax Planning
Source: LexisNexis

Question25. What are the few online resources available for research purposes?

Answer. The available online resources are:

Execution resource
Legal forms http://secure.uslegalforms.com
Discussion forum http://www.outsourcingforum.net/
Find articles http://www.findarticles.com/

Legal Search
law.com http://www.law.com
Findlaw http://www.findlaw.com
Hieros Gamos http://www.hg.org
ABA Factbooks http://www.abanet.org/media/factbooks/home.html
ABA Lawlink http://www.abanet.org/lawlink

Law-Related Associations
National Association of Legal Assistants http://www.nala.org
Association of Legal Administrators http://www.alanet.org
American Association of Law Libraries http://www.aallnet.org

Marketing, Sales and Busienss Networking
Business development in us
http://www.legalsales.org/features/index.cfm
Website making for lawyers in us
http://www.abanet.org/tech/ltrc/npbars.html
American Marketing Association http://www.marketingpower.com/content753.php


Question26. What are the Astra, Shastra and Lakshya in the LPO business?

Answer. The step depicts the terms as elaborated below:

ASTRA
• Human Resource
• Financial Soundness
• Innovative & reliable service base
• Potent marketing strategies

SHASTRA

• IT based infrastructure
• Brand development resources
• Business Networking
• Strategic Alliances

LAKSHYA

• The Legal firms
• The Attorneys
• The Corporate legal department

Question27. What about quality related accreditations?

Answer. The accreditations are:

• International Standards Organization (ISO) 9000 series
• Six Sigma
• CMMi Model (Capability Maturity Model)
• SEI-CMM Model
• People Capability Maturity Model (People-CMM)
• e Services Capability Model (eSCM)

Question28. What are the Information Security aspects?

Answer. Security: It’s the process of avoiding misuse of information and protecting data from disclosing to an unauthorized person.

In this context the data security properties can be categorized as follow:

• Privacy
• Confidentiality
• Integrity
• Authentication
• Authorization
• Accountability
• Confidence
• Digital right management
• Link-ability

Question29. What type of business models are prevailing in the LPO industry?

Answer. The business models are:


• Sub Contracting Partner

• Exclusive development facility

• Co-market

• Project Based

• Business Relationship

Question30. What are the prime challenges in doing legal process outsourcing business?

Answer. The prime challenges are:
• Confidentiality issues
• Abdication of responsibility
• Risk management
• Quality assurances

Question31. How well are we equipped to do the LPO business sitting in India?

Answer. We are well equipped to do LPO business due to the following facts:

• Dexterous in legal activities (domestic / foreign)
• Versed with the English language skills
• Good at formulating legal opinions
• Research oriented mind-set
• Arrangement of the best possible talent
• Managing 24x7 working for US clients
• Giving services at only one-third costs
References:
www.acclivant.com
www.nasscom.in
www.ciionline.org
www.stpi.in
Pankaj Parnami
DIRECTOR & CEO
+91-98107 37210
[email protected]
OFFICE

ACCLIVANT OUTSOURCING SERVICES PVT. LTD.
7/9, SARVPRIYA VIHAR,
NEW DELHI – 110 016
INDIA

PHONE: +91.11.26966100

FAX: +91.11.26967100


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